Shipping and Return Policy
-Orders will typically be shipped out within 5-7 business days, but in some instances it could take up to 14 business days. Business days are Mondays-Fridays and exclude holidays. Once shipped it is out of our hands and we cannot control how long deliver time will take.
-When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
-We are not responsible for lost, held, or damaged packages. If you have any inquiries about your package please contact the shipping carrier to best serve your needs.
-Shipping charges for your order will be calculated and displayed at checkout.
You are responsible for making arrangements of your pickup order.
Please note the following exceptions to our return and refund policy:
-We offer returns within 30 days of the purchase date.
-We do not offer returns for any merchandise purchased at a vendor show.
-Sale items are final and cannot be returned or exchanged. Any accessories such as bracelets, keychains, stickers, etc. are final sale and cannot be returned, but please contact us if you have any problems with your order. Gift cards are also final sales.
-Returned items must still have the original tags on and must be returned in original product packaging. Returned items must have no visible signs of wear or use. You will be contacted once we receive your return. We will let you know if we approve the return or not.
-All approved returns will be refunded to the original payment method. If your returned item is not approved you will be contacted and you will NOT be refunded.
-Buyer is responsible for all shipping costs.
How to Return Item(s):
-Contact us at email@example.com to start the return process.
-We will need proof of purchase such as receipt, invoice, order number, etc. to approve any return.
-Once you have emailed us with this information and your return has been approved you will receive a shipping label via email. Please note that this does not mean once we receive your item you will be approved for a refund. We will need to inspect the item first before a refund is given.
-Please keep in mind that all banks and credit card companies take different times to process refunds and show your refund on your account.
We do not allow exchanges of items. The best way to do this is to return your item and buy the new item of your choice. If you have any problems at all with your order please contact us at simplywildclothingco.com
We do not allow cancellations of orders for any reason. If you would like to return an order once received you can start a return request by emailing firstname.lastname@example.org.